People referred to CNCA must be:

• Elderly, frail and vulnerable people with complex needs or carers of these people.
• Living alone and isolated.
• Housebound.
• Living in the London Borough of Croydon.
• Minimum of 65 years old.

We cannot work with:

• Under 65s
• Someone who doesn’t live in the London Borough of Croydon
• Someone who already has sufficient support
• Someone who has advanced dementia
• Someone who is suitable for more appropriate services (PICS, Neighbourhood Care, Social Prescribing)